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Tag Module

Introduction​

The Tag Module utilizes tags for diverse purposes, from customer segmentation to optimizing product recommendations.

Typical Use Cases​

  • Customer Segmentation: Use tags like fashion for targeted marketing and personalized agents.
  • Recommendations: Strategically place tags in branches to track preferences for efficient product recommendations in combination with other modules such as product gallery or product feed.

How to Use the Module​

  1. Adding Tags in Chatflow:

    • Integrate the Tag Module after relevant branches.
    • Example: Inquire about color preferences and add tag modules to red and blue branches.

    Tag example

  2. Real-time Tag Deletion:

    • Use the same Tag Module to delete tags during a chatflow.
    • Helpful for excluding customer attributes based on specific question answers.

Useful Tips​

  • Regularly review and update tags for accurate customer segmentation.
  • Experiment with different tag combinations for optimized chatflow responses.
  • Combine tags with other modules. For detailed information on the recommender option, refer to the product gallery or product feed.