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Password Module

Introduction​

The Password module asks your customer to enter a password in the chat. The password is stored encrypted in the session, so it is not readable in plain text afterwards. Use it when a part of your process should be protected by an additional password.

Typical Use Cases​

  • Protect sensitive areas such as personal data, order details, or account-related steps.
  • Give customers access to a password-gated service or support.
  • Combine it with Sign In so that the customer is identified and the password adds an extra protection layer.

How to Use the Module​

  1. Add the Password module to your process at the point where the password should be requested.
  2. Configure the request in the module. The entered value is stored encrypted in the session, so it cannot be read in plain text later.
  3. Publish and test the module with a preview chat.

The module requires no separate setup on the LoyJoy side.