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Notification Module

Introduction​

The Notification module triggers an immediate notification to your customer. If the customer has given a web push double opt-in before, the notification is sent via web push. Otherwise, the notification is shown on the home view in the notifications widget.

Typical Use Cases​

  • Notify the customer about a result, for example a won prize or a completed order.
  • Send a short push message that leads the customer back into the agent.

How to Use the Module​

  1. Add the Notification module to your process at the point where the notification should be sent.
  2. Configure the notification text and the target.
  3. To send web push notifications, collect the Web Push Opt-In beforehand.