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Stop Module

Introduction​

The Stop module ends the chat flow directly. It is useful when a branch of your process has finished but further modules exist below it. After the Stop, the process can be reached again by jumps.

Important Note​

Never end the chat with a dead end. When you use the Stop module, give the customer a way to continue, for example a Decision Jump or a Goodbye module instead of stopping the flow silently.

Typical Use Cases​

  • End a flow that has finished without letting the customer run into an empty screen.
  • Stop the process before a section that is only reachable via jumps.

How to Use the Module​

  1. Add the Stop module where the flow should end.
  2. Before the Stop, add an explicit ending: a goodbye message, a decision jump, or a summary.
  3. Test the flow to make sure the customer never sees the Stop without a preceding goodbye.