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Create Process Instance Module

Introduction​

Use the Create Process Instance module when customers should be able to go through the same agent several times. For technical users: this creates a new namespace for the session. The module only works with process-specific variables, not with process-independent ones.

Typical Use Cases​

  • Enable repeat participation, for example in a raffle or a quiz.
  • Restart a configuration flow after a completed submission.

How to Use the Module​

  1. Add the Create Process Instance module to your process at the point where the new instance should be created.
  2. Make sure the data that should be kept is stored in process-specific variables.
  3. Test the flow with a preview chat and check that a second run starts with an empty session.