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Manage Catalogs

What Is a Catalog?​

A catalog is a curated collection of articles on a specific topic. Catalogs are used to ground AI Agents in content you control: instead of scanning free-form sources, the AI draws from a maintained set of articles that is easy to search, edit, and translate.

Your customers can search through the catalog while they type.

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How to Create a Catalog​

You have two options to create a catalog:

  1. Create an empty catalog and add articles manually.
  2. Import a Word document (.docx) to create the articles.

Both options create a catalog with articles that you can manage under Articles.

Using a Catalog in Your Agent​

The knowledge base of an agent combines sources and catalogs. To let your AI Agent use a catalog:

  1. Open your agent and go to the Knowledge tab.
  2. Add the catalog under Catalogs.
  3. The AI Agent module then uses the catalog articles to answer customer questions.
note

The AI Knowledge module also uses catalogs as a source. For new use cases, use the AI Agent module instead.

Keeping Catalogs Up to Date​

In the backend you can see the analytics of each catalog: the most viewed articles and the search terms that returned no results. Use this data to add missing articles or improve existing ones. See how to manage articles here.