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How to Pause Your Agent

What Pausing Does​

You can temporarily or permanently stop your chat agent by pausing it from the agent list. Pausing takes all parts of the journey offline. All users only receive a pause message when they interact with the agent.

Paused message

Typical Use Cases​

  • A giveaway that no longer accepts participants.
  • A journey with an API integration where the API is offline for maintenance.
  • A campaign that has ended but should remain visible with a notice.

How to Pause​

  1. Open the agent list.
  2. Select the agent and choose Pause from the menu.

Pause menu