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Instant Win

In the Instant Win tab you manage the results of the Instant Drawing module. The Instant Drawing module tells customers immediately whether they have won a prize in a raffle. All draws are stored here and can be reviewed, adjusted, or deleted.

Manage Instant Wins​

You can access the results either within the Instant Drawing module itself or under Data → Instant Win → Manage instant wins.

The area shows the participants and the drawn winners of your instant drawings. For every entry you can see the data that was collected in the chat (for example the email address and further data asked by the agent).

Storage Periods​

  • Participants: stored for 60 days.
  • Winners: stored for 720 days. The longer storage of winners is necessary to prevent the same customer from being drawn multiple times.

Deleting Data​

You can delete entries in two ways:

  1. Delete an individual participant or winner using the delete button behind the entry.
  2. Delete all entries at once using the Delete all entries button.

Deletion is final and cannot be undone. You can use the deletion options for testing as well: remove a test draw and the customer can participate again.