Skip to main content

Data FAQ

Where do I see which consents a customer has given?​

In the Consents tab you see every consent a customer has given, sorted by time. Use the search bar to find a customer by email address.

How long is customer data stored?​

Storage durations differ per area and follow LoyJoy's data protection rules:

  • Consents: data is deleted automatically after 180 days if the customer has been inactive during that time.
  • Giveaways: participants and drawn participations are deleted automatically after 60 days.
  • Instant win: participants are deleted after 60 days; winners are kept for 720 days to prevent multiple draws of the same customer.
  • Files and runtime log: files are deleted automatically after 60 days.

How do I delete customer data?​

In each data tab you can delete data in two ways:

  1. Delete individual customers using the delete button behind the corresponding entry.
  2. Delete all entries at once using the Delete all entries button.

Deletion is final and cannot be undone.

Can I export customer data?​

Yes, most data areas offer a CSV export, for example:

  • Consents: download all customer data as CSV.
  • Giveaways: export winners and all participants with their data.
  • Variables: download all variables of an agent.

How does LoyJoy comply with the GDPR?​

LoyJoy stores data only as long as it is needed and deletes it automatically after the retention periods above. If you have further questions about your data as a customer or end user, use the GDPR information request button in the Consents tab, or contact us via the Trust Center.