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Knowledge in an Agent

In the Knowledge tab of an agent, you define which knowledge the AI Agent uses to answer questions. You can:

  • Connect Sources: websites, PDFs, Word and PowerPoint documents. See Sources.
  • Select Catalogs: curated article collections with maintained Q&A content. See Catalogs & Articles.
  • Connect Azure AI Search / SharePoint: if your knowledge already lives in a RAG index outside LoyJoy. See the Azure AI Search guide.
  • Connect MCP servers: up to three external knowledge sources via the Model Context Protocol.

The default implementation uses Retrieval Augmented Generation (RAG): for each user question, LoyJoy semantically searches for relevant chunks and passes them to the LLM as context.

How to enable Knowledge in an agent​

  1. Open the agent and switch to the Knowledge tab.
  2. Activate AI if not yet enabled: LoyJoy automatically inserts an AI Knowledge module into the process.
  3. Select sources or catalogs, optionally add a folder filter.
  4. Configure the AI Knowledge module (number of chunks, reranking, question splitter): see AI Knowledge module.

For more advanced use cases with tool calling, web search, and multi-step agents, see the AI Agent module.