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Start Event

The Start event is the first event in a process. It indicates the beginning of a process instance.

Every agent already contains a predefined Start event at the beginning of the process model.

Start Event Types​

LoyJoy offers different Start event types for different triggers:

  • Start event (no trigger): the default start of the process, used when the agent is opened in the chat.
  • Message Start event: the process begins when the customer sends a message. This is the standard way to start message-based conversations and is needed for AI-based modules.
  • Timer Start event: the process is started automatically at configured dates or times, for example for recurring reminders.

How to Use It​

  1. Keep the default Start event at the beginning of your process.
  2. If your conversation should start with a user message, use the Message Start event instead.
  3. If the process should run on a schedule, replace or supplement it with a Timer Start event.
  4. Mark the end of the flow with an End event.