Skip to main content

Wait Event

Use the Wait Event when you want a defined waiting time before the next message appears in the chat window.

Typical Use Cases​

  • Build a pause into the chat to create suspense, for example before revealing a result.
  • Give the customer time to think or to consider an answer.
  • Give the customer time to complete a task outside the chat, for example following a recipe or checking something.

How to Use the Module​

  1. Add the Wait Event to your process at the point where the pause should happen.
  2. Set the waiting time in the module configuration.
  3. Continue the process with the next message or module.